Terms of Service

2. Description of Service

Relvara is an AI-powered, all-in-one real estate SaaS platform designed for real estate professionals. The Service includes, but is not limited to:

• CRM — Contact and lead management, pipeline tracking, and AI-driven campaign tools
• AI-Powered Tools — Automated ad engine, AI receptionist, contract analysis, content generation, and smart recommendations powered by third-party AI APIs
• MLS Data Integration — Display of property listing data sourced from third-party Multiple Listing Service (MLS) providers
• Transaction Management — Real estate transaction coordination with third-party integrations such as Dotloop
• Communication Tools — Email and SMS capabilities for client outreach and nurturing
• Analytics & Reporting — Dashboards and insights for marketing performance, lead activity, and business metrics

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Account Registration & Security

To access the Service, you must create an account and provide accurate, current, and complete registration information. You agree to:

• Maintain the confidentiality of your account credentials, including your password and any API keys
• Immediately notify us of any unauthorized access to or use of your account
• Accept responsibility for all activities that occur under your account
• Not share your account credentials with any third party

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

4. Subscription & Billing

Relvara operates on a monthly subscription model. By subscribing, you agree to the following:

• Recurring Charges — Subscription fees are billed on a recurring monthly basis. You authorize us to charge your designated payment method each billing cycle.
• Pricing Changes — We may adjust pricing with at least 30 days' prior written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
• Refunds — Subscription fees are generally non-refundable, except as required by applicable law or at our sole discretion.
• Taxes — You are responsible for any applicable taxes, duties, or governmental assessments associated with your subscription.
• Failed Payments — If a payment fails, we may suspend access to the Service until payment is successfully processed.

5. Permitted Use / Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Scrape, crawl, or use automated means to extract data from the Platform without prior written authorization
• Attempt to gain unauthorized access to any part of the Service, other user accounts, or related systems or networks
• Misuse, redistribute, or commercially exploit MLS data obtained through the Service in violation of MLS rules or applicable law
• Use the Service to send unsolicited bulk communications (spam) or in violation of applicable anti-spam laws such as CAN-SPAM or TCPA
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Upload or transmit viruses, malware, or any other harmful code
• Use the Service in any manner that could damage, disable, overburden, or impair the Platform
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.

6. Intellectual Property

6.1 Platform Ownership

The Service, including all software, design, text, graphics, logos, icons, and other content, is the property of Zensen Media LTD and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our prior written consent.

6.2 Your Data

You retain all ownership rights to the data you upload, create, or generate through the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a royalty-free, perpetual, irrevocable license to use and incorporate such feedback without obligation to you.

7. User Data & Privacy

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points regarding your data:

• Your data is stored securely using industry-standard encryption and access controls
• Third-party integrations (such as Dotloop, MLS providers, and AI APIs) may process certain portions of your data as necessary to deliver their respective services
• We do not sell your personal information to third parties
• You may request export or deletion of your data at any time by contacting us

8. Third-Party Services & Integrations

The Service integrates with and relies upon various third-party services, including but not limited to:

• Dotloop (Zillow Group) — Transaction management and document processing
• MLS Providers — Property listing data sourced from various Multiple Listing Services
• AI Services — Third-party AI APIs that power content generation, analysis, and recommendation features
• Payment Processors — Secure payment processing for subscription billing
• Communication Services — Email and SMS delivery through third-party providers

Relvara is not responsible for the availability, accuracy, or reliability of third-party services. Your use of third-party services is subject to their respective terms of service and privacy policies. We are not liable for any outages, interruptions, data loss, or other issues arising from third-party services.

9. AI-Generated Content Disclaimer

Relvara utilizes artificial intelligence to provide various features, including content generation, property analysis, contract review assistance, and automated recommendations. You acknowledge and agree that:

• AI-generated outputs are provided as suggestions and informational aids only and do not constitute legal, financial, tax, or professional advice
• You are solely responsible for reviewing, verifying, and approving all AI-generated content before use, publication, or distribution
• AI outputs may contain inaccuracies, errors, or hallucinations, and should not be relied upon as the sole basis for any business or legal decision
• AI-assisted contract analysis is not a substitute for review by a qualified attorney
• We do not guarantee the accuracy, completeness, or suitability of any AI-generated content for your specific circumstances

10. MLS Data Compliance

The Service may display property listing data sourced from third-party MLS providers. By using MLS data through the Service, you agree to:

• Abide by all rules, regulations, and policies of your local MLS and any applicable regional or national MLS organizations
• Not redistribute, scrape, or commercially exploit MLS data obtained through the Service except as permitted by your MLS membership agreement
• Acknowledge that MLS data is provided "as-is" from third-party sources and that Relvara does not independently verify the accuracy or completeness of listing data
• Comply with all applicable fair housing laws and regulations when using listing data

Relvara acts as a technology platform that displays MLS data and is not responsible for the accuracy, currency, or completeness of information provided by MLS sources. You are responsible for verifying listing data independently where required.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• In no event shall Zensen Media LTD, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service
• Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Relvara during the twelve (12) months immediately preceding the event giving rise to the claim
• This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.

12. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory. We specifically disclaim all implied warranties, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of any data or content
• Uninterrupted or error-free operation

We do not guarantee that the Service will be available at all times, that it will be free from errors or security vulnerabilities, or that any defects will be corrected. Your use of the Service is at your sole risk.

13. Termination

13.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us. Upon cancellation, your access will continue until the end of your current billing period.

13.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users or the Service, or for any other reason at our sole discretion.

13.3 Effect of Termination

Upon termination of your account:

• Your right to access and use the Service will immediately cease
• You may request an export of Your Data within 30 days of termination by contacting us
• After the 30-day data export period, we may permanently delete Your Data from our systems, except where retention is required by law
• Any provisions of these Terms that by their nature should survive termination shall remain in effect, including Intellectual Property, Limitation of Liability, and Governing Law sections

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Provide notice through the Service or via email to the address associated with your account at least 30 days before the changes take effect

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before the changes take effect.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Ohio, and you consent to the personal jurisdiction of such courts.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: